Complaints
We acknowledge every complaint within 1 business day and resolve within 30 days. If our answer doesn't satisfy you, AFCA reviews us for free.
1 day
to acknowledge your complaint, with a reference number
30 days
to give you a written response with reasons
Free
escalation to AFCA — 1800 931 678, afca.org.au
You don't need an account. Include what happened and what you'd like us to do.