Mulga Money — e-bike finance, plain and fair

CREDIT GUIDE [LEGAL REVIEW REQUIRED — draft for counsel; bracketed items must be resolved and approval recorded in the admin console before publication.] Mulga Finance Pty Ltd (trading as Mulga Money) · ABN 18 689 117 995 · Australian credit licence 573780 Version 1.0 — DRAFT FOR LEGAL REVIEW · Effective date: [TO BE SET ON COUNSEL APPROVAL] 1. Why you’re receiving this This Credit Guide is a document the National Consumer Credit Protection Act 2009 (Cth) requires us to give you when it looks like we may enter a consumer lease or a credit contract with you. It tells you who we are, the products we offer, the obligations we owe you before and after you sign, and what to do if something goes wrong. Keep a copy; it’s also always available on our website. Who we are. Mulga Finance Pty Ltd, trading as Mulga Money, holds Australian credit licence 573780. You can reach us at hello@mulgamoney.com. A postal address for correspondence is available on request. 2. The product we offer E-bike lease-to-own (consumer lease). A 21-week lease of an e-bike supplied by our partner retailer, Lithium Bicycle Pty Ltd (ABN 24 649 430 302). You pay $100 a week for 21 weeks against a lease value of $2,100. There is no interest and no deposit. Two fees apply: a $150 establishment fee charged once when the lease starts, and a $30 late payment fee only if a payment is missed (at most one per month, and subject to statutory caps). Paying on time, the total amount payable is $2,250. Ownership transfers to you automatically when the final payment clears, and you can pay out early at any time with no early-exit fee. 3. Who can apply - You must be a natural person aged 18 or over at the date of application, residing in Australia. - Applications are in your own name — we do not currently offer joint applications. If your application relies on a spouse or partner’s income for household expenses, we will ask for reasonable information to confirm the share of outgoings you are responsible for. 4. Our obligation: we must not give you a product that is unsuitable Before we enter a lease with you, the law requires us to assess that it is not unsuitable for you. A product is unsuitable if it doesn’t meet your requirements and objectives, or if you could only meet the payments with substantial hardship. To make that assessment we must, and do: - ask about your requirements and objectives — what you need the e-bike for; - make reasonable inquiries about your financial situation — your income, expenses and other commitments; and - take reasonable steps to verify what you tell us — typically against recent bank statements, which you can provide as documents or, if you prefer, share read-only through Open Banking (the Consumer Data Right). We may also, with your recorded consent, obtain a credit report from a credit reporting body and apply minimum credit standards. At Mulga, the final decision is always made by a trained person who records written reasons — our software can flag concerns, but it cannot approve anyone. 5. Your right to a copy of the assessment You can ask us for a written copy of our assessment, free of charge: - Before you enter the lease — if you ask, we must give it to you before the lease is entered. - Within 2 years after — we must give it to you within 7 business days of your request. - Between 2 and 7 years after — we must give it to you within 21 business days. Just email us and ask. If we decline your application, we tell you the substance of our reasons in writing without you needing to request anything. [LEGAL REVIEW: confirm the assessment-copy timeframes and section references for lessors under the NCCP Act as applied to this product.] 6. Fees we never charge No account-keeping or monthly fees, no early payout or exit fees, no direct debit dishonour fees, and no ownership-transfer fee at the end of the e-bike lease. Every fee that can apply is listed in section 2, in your contract before you sign, and in the Fees Schedule on our website. Fees on small leases are also capped by law, and our systems check every fee against those caps before it can be charged. 7. Commissions We do not charge you broker fees or commissions, and no third party charges you a fee to introduce you to us. For the e-bike lease, we purchase the bike from the retailer at its cash price. [LEGAL REVIEW: confirm whether any commission, rebate or other benefit is paid to or received from Lithium Bicycle, and whether it must be disclosed here.] 8. If you’re having trouble paying If your circumstances change — job loss, illness, anything — you have the right to give us a hardship notice. Tell us in your account, or email hardship@mulgamoney.com. The moment you do, collections activity and late fees on your account pause while we consider it, and we must respond within the timeframe the National Credit Code sets (generally 21 days). The most common outcome is a short payment pause with the term extended — your total never increases. If we decline a hardship request, we give you written reasons and AFCA’s details. Free, independent financial counselling is available from the National Debt Helpline on 1800 007 007 (ndh.org.au). Talking to them never affects your account with us. 9. If you have a complaint Step 1 — tell us. Email complaints@mulgamoney.com or use the complaints page on our website. We acknowledge every complaint within 1 business day, with a reference number, and give you a written response within 30 days. Step 2 — external review, free of charge. If you’re not satisfied with our response, or we take too long, you can take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA is a free, independent ombudsman scheme, and we are a member. - Online: afca.org.au - Email: info@afca.org.au - Phone: 1800 931 678 (free call) - Post: GPO Box 3, Melbourne VIC 3001 10. Other documents that matter Our Privacy Policy explains how we handle your personal and credit information, including identity verification and screening, and your rights to access and correct it. Our Target Market Determination describes who the product is designed for. Our Fees Schedule lists every fee. All are on our website, and with your consent we give you documents electronically, to the email address on your account. 11. Contact Mulga Finance Pty Ltd (Mulga Money) · Australian credit licence 573780 · hello@mulgamoney.com · Mon–Fri, 9am–5pm AEST. This Credit Guide is version 1.0; the current version is always published on our website.